Terms of service

1. Who you are contracting with

Iriska.AI is operated by Iriska B.V., a Besloten Vennootschap (Dutch private limited company) with its seat in Amsterdam, the Netherlands, registered with the Dutch Chamber of Commerce (KvK) under number 42071022. Full registration details are on the imprint page.

These terms govern your use of the platform. They are not the contract under which you buy anything — see section 2, which is the most important paragraph on this page.

2. Iriska is an intermediary. The seller sells you the goods.

When you buy on Iriska, the contract of sale is between you and the seller. Iriska is not a party to it. Iriska operates the marketplace: the catalogue, the search, the ordering flow, the payment rails and the messaging that sit around that contract.

This is not a disclaimer bolted on afterwards; it is how the platform is built and how it is treated for tax. Under Article 14a of the EU VAT Directive, Iriska is not a deemed supplier for the goods sold through it, because the overwhelming majority of sellers are established in the EU and VIES-validated. The seller therefore remains the seller of record: the seller invoices you, the seller accounts for the VAT on your purchase, and the seller owes you the goods.

Iriska invoices the seller for its commission, and nothing else. Iriska never invoices you for the goods.

This changes in July 2027. Under the VAT in the Digital Age (ViDA) reform, marketplaces become deemed suppliers for certain EU sales from that date. When it takes effect, Iriska will collect and remit VAT on the seller’s behalf. It is a change in who hands the money to the tax authority, not in who sells you the goods, and the seller’s net economics are unchanged. These terms will be updated before it happens.

3. Accounts

You can hold a personal account and be a member of one or more company accounts at the same time. They are separate contexts on one identity, and you switch between them; having both is normal and is not an attempt to be two customers.

A company account is a verified legal entity. Verification means a registry check of the company number and VAT number, and — for sellers — a check of each capability they claim (that they produce a product, that they are an authorised distributor of it, or that they resell it). Verification is about who a business is. It is not a guarantee of anything they do afterwards.

You are responsible for what happens under your account. Tell us promptly if you think someone else has access to it.

4. Prices, and the one pricing rule Iriska imposes

Sellers set their own prices. Iriska sets no price and does not negotiate one.

There is one rule. A seller who lists the same product to both businesses and consumers must price it at least 25% higher for consumers than for the trade. It is an anti-cannibalisation rule, it is the same for every seller regardless of their commission terms, and it exists so that the trade price a professional buyer is shown is a real trade price rather than the consumer price with a different label.

A consumer price on this platform is the final price on the seller’s home market, including that market’s VAT. Prices shown in other markets are derived so that the seller’s net earnings are preserved, which is why the same product can carry a slightly different figure in two countries. Business prices are shown net of VAT, as one price.

Trade prices are never shown to visitors who are not signed in as a verified business.

5. Commission

Iriska is paid a commission by the seller. It is deducted from the seller’s price rather than added to yours, and it is all-inclusive: payment processing is inside it, not invoiced separately.

The rate depends on what is being sold and, in a small number of founder-invited cases, on the seller’s tariff. The default is the base rate. Anchor rates are granted by invitation only, are fixed for 24 months from the seller’s go-live date, and then step up to base.

• Goods sold to businesses — 12% base, 8% anchor
• Goods sold to consumers — 22.5% base, 15% anchor
• Experiences (tastings, masterclasses, closed menus) — 25% base, 20% anchor
• Tours — 20% base, 15% anchor
• Catering — 15% base, 10% anchor

6. Payment, and why it stays on the platform

Payments are taken through Mollie, a licensed Dutch payment institution. Iriska does not store your card details; Mollie does, under its own regulatory obligations.

Every payment for an order placed on Iriska must run through the platform. This is not a convenience: refunds, cancellation rights, dispute handling and the seller’s payout all depend on the money having a record here. A seller who asks you to pay them directly is in breach of their own agreement with us — please tell us if it happens.

Sellers are paid out on a schedule they choose: five working days after the order clears as standard and free of charge, or sooner for a fee. That is between Iriska and the seller and does not affect you.

7. Deposits and staged payments

Some things on this platform are not paid for all at once.

A forward supply lot — goods that do not exist yet, such as a harvest still on the tree — can carry a deposit. The default is 10% of the lot value, and a seller may set anything from nothing to 30%. The deposit is credited against the price when the lot converts into an order. If the seller fails to deliver, it is refunded in full and the failure is recorded against their reliability. If the buyer withdraws, it is forfeited to the seller, and Iriska takes no commission on a forfeited deposit — we are not paid for a deal that did not happen.

Catering and tours are quoted rather than added to a basket, and are paid in stages agreed in the quote. Each stage states plainly whether it is refundable. Read that before you pay it; it is the part people skip.

8. Delivery

Goods are dispatched by the seller from their own warehouse, through the carriers Iriska aggregates. The delivery charge you are shown is the carrier rate plus a handling margin, and it is shown before you pay, never after.

The default supply term is ex works: the seller makes the goods available at their warehouse and the carriage is arranged from there. [TO BE CONFIRMED — RISK_TRANSFER]

For consumers this is subject to a rule that overrides any term: under Article 20 of the Consumer Rights Directive, risk stays with the trader until you have physical possession of the goods. If a parcel is lost or damaged before it reaches you, that is not your loss to carry.

9. Alcohol and age

Wine appears in the catalogue for reference and discovery. It is not sold through this platform, and will not be until the excise and movement-control questions are properly answered.

Some experiences do include alcohol — a tasting is a tasting. Where they do, age is verified at checkout and again at the venue, both times. A booking made by someone under the legal drinking age of the country the experience takes place in will be cancelled and refunded.

10. Content, ratings and reviews

Sellers own their product text and photographs and grant Iriska the right to display them on the platform and in the machine-readable surfaces that describe it.

Ratings come from completed transactions. They are not editorial, Iriska does not sell a better score, and a seller cannot pay to have one removed.

Where a product carries a protected designation — a PDO, PGI or TSG — Iriska shows the badge only when the designation is a legal one, has a registry reference, and carries no open verification note. A seller naming a designation is not enough. This is deliberately stricter than the market norm.

11. What Iriska is responsible for, and what it is not

Iriska is responsible for the platform: that it works, that your data is handled as the privacy policy says, that the payment and refund rails do what they claim.

Iriska is not responsible for the goods. The seller owes you conformity, and their liability for it is not reduced by anything on this page. If something arrives wrong, the returns page explains what happens next and Iriska will mediate.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Nothing in them reduces the statutory rights of a consumer, which apply whatever a contract says.

Liability insurance: [TO BE CONFIRMED — INSURER]

12. Suspension

Iriska can suspend an account for a serious or repeated breach — fraud, misrepresentation of a designation, taking payment off-platform, or conduct that puts other users at risk.

Where the law requires notice and a right of reply before a suspension, you get both. A suspension does not extinguish money already owed to you.

13. Complaints and disputes

Write to hello@iriska.ai first. Iriska operates a mediation queue for disputes between buyers and sellers and aims to resolve them within five business days. [TO BE CONFIRMED — COMPLAINT_SLA]

If that does not resolve it, a consumer may take the matter to an approved dispute-resolution body. [TO BE CONFIRMED — ADR_BODY]

These terms are governed by Dutch law. For consumers, that choice does not remove the protection of the mandatory law of the country you live in, and you may bring proceedings in your own courts.

14. Changes

Iriska may change these terms. Material changes are notified in advance, and for sellers with a live agreement, with the notice period their agreement requires.

The version in force is the one on this page, with the date it was last revised.